Store regulations
§1. GENERAL PROVISIONS
1. The owner of the Marami.pl online store is Vitaprint sp. z o. o. with its registered office in Rzeszów - entered into the register of entrepreneurs of the National Court Register maintained by the District Court for the city of Rzeszów in Rzeszów, 12th Commercial Division of the National Court Register under the KRS number 0000-622-430, Tax Identification Number (NIP) 517-0-37-55-98, National Business Registry Number (REGON): 364-663-158.
2. All copyrights and intellectual property rights related to this website, its content, and the products presented therein belong to Vitaprint Sp. z o. o. It is prohibited to copy, distribute, or use its content in any way without the consent of the website owner.
3. Vitaprint Sp. z o. o. makes every effort to ensure that the information presented on the website is current and accurate. However, we are not liable for any damages or losses resulting from the use of the information contained on the website.
4. All prices listed on the website are expressed in Polish zloty and include VAT. Shipping costs are not included in the product price.
5. The online store reserves the right to modify the prices of products on offer, as well as to organize and cancel promotions and sales. These changes do not affect orders placed before their introduction – the previous pricing and promotional terms apply.
6. These regulations are addressed to Consumers and specify the rules and procedure for concluding a Distance Selling Agreement with the Consumer via the Store.
§2. DEFINITIONS
1. Consumer – a natural person making a purchase in the Store, whose purchase is not directly related to his or her business or professional activity.
2. Seller – Vitaprint sp. z o. o.
3. Customer – any natural person, legal person or organizational unit making a purchase in the Store.
4. Entrepreneur – a natural person, legal person or an organizational unit without legal personality, conducting business activity and using the Store in connection with such activity.
5. Store – online store run by the Seller at: Marami.pl.
6. Distance contract – a sales contract concluded with the Customer as part of an organised distance sales system, without the simultaneous presence of the parties, using means of distance communication.
7. Regulations – these regulations of the Store specifying the rules of sale and use of services.
8. Order – a declaration of intent of the Customer submitted via the order form and aimed at purchasing a Product.
9. Working day – every day from Monday to Friday, excluding public holidays.
10. Shopping Cart – a function of the Store that allows the Customer to store and modify selected Products before placing an Order.
11. Service Recipient – a person using the services provided electronically by the Store.
12. Fiscal receipt – a document confirming the purchase of the Product and the VAT due.
13. Product – a movable item available in the Store, which is the subject of sale between the Customer and the Seller.
14. Order form – an interactive form available in the Store, enabling you to place an Order and select the delivery and payment method.
15. Sales Agreement – an agreement concluded between the Customer and the Seller via the Store, covering the sale of a Product or the provision of a service.
16. Electronic service – a service provided by the Store using IT systems, in particular the sale of Products online.
17. Personalized product – A product prepared individually for the Customer, in accordance with his requirements.
18. Order processing time – the period during which the Store prepares the Order and forwards it to the carrier.
19. Act on Consumer Rights , ACT – Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827, as amended)
20. Delivery time – the time between sending the shipment and its delivery to the address indicated by the Customer.
21. Act on the provision of services by electronic means – Act of 18 July 2002 (Journal of Laws of 2013, item 1422, as amended).
22. Digital Services Act , ACT – Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on the single market for digital services and amending Directive 2000/31/EC (Digital Services Act) (OJ L 277, 27.10.2022, pp. 1–102).
§3. CONTACT WITH THE STORE
Seller's contact details:
- Address: Plac Jana Kilińskiego 2, 35-005 Rzeszów
- Email address: sklep@marami.pl
Payment details:
- Invoice in PLN: 20 1140 2004 0000 3702 7627 2344
Customers can contact the Seller via the email address provided. Telephone support is available Monday through Friday, 8:00 a.m.–5:00 p.m.
§4. CUSTOMER REGISTRATION AND CUSTOMER ACCOUNT
1. The sales platform allows you to place orders for printing, polygraphy, bookbinding, etc. services via the Internet. A detailed description of the services and their specifications are available on the website: Marami.pl
2. Customer orders can be placed via the Sales Platform 7 days a week, 24 hours a day.
3. Placing an order requires having and providing an active e-mail account during the registration process.
4. To create a Customer Account, you must complete the registration form located at https://marami.pl. The data provided in the form is stored in a database and verified by the Sales Platform's employees. The Company reserves the right to refuse to create a Customer Account or to activate it without providing a reason.
5. To register and activate a Customer Account, acceptance of the Terms and Conditions of the Sales Platform and consent to the processing of personal data are also required.
6. The Customer Account is activated automatically, however, logging in and placing orders may require activation. Activation is performed by Platform staff after prior verification of the Customer's data. The Customer is notified of activation via a separate message to the email address provided during the Registration process. Activation or its denial is processed within 8 business hours.
7. Registration, setting up a Customer Account and using the functionalities of the Sales Platform are free of charge.
8. Deleting a Customer Account is only possible via email. To do so, the Customer must send such information to the email address provided on the Sales Platform website. The information must be sent from the email account provided during the Registration process.
9. The Customer's account may be deleted by the Sales Platform employees at any time without giving any reason, especially when the Customer violates the Regulations or when they receive information about the illegal nature of activities connected with the Customer's e-mail.
10. All information about implementation, invoices, payments, deadlines is sent to the e-mail address provided when placing the order.
§5. ACCEPTANCE AND PROCESSING OF ORDERS
1. Information about services posted on the Sales Platform constitutes an invitation to enter into a contract within the meaning of Article 71 of the Civil Code. By placing an order, the Customer submits an offer to the Company to enter into a contract.
2. Payments for products ordered on the sales platform constitute an advance payment towards the execution of the order.
3. The Customer will be notified electronically via the email account provided during Registration that the order has been accepted for processing, immediately after the Company determines the technical feasibility of fulfilling the order. Upon sending the email, the contract between the Company and the Customer is deemed concluded.
4. The Company is not responsible for any errors made by the Customer during the ordering process, nor is it responsible for errors in the preparation of materials submitted by the Customer for printing. Any resulting printing errors do not constitute grounds for complaints or other claims.
5. If the order cannot be fulfilled, the Company will notify the Customer electronically.
6. If it is technically impossible to produce the ordered goods, the Customer will receive a refund of the advance payment within 14 days from the date of notifying the Customer about the impossibility of production.
7. In the case of orders consisting of multiple products, the Company has the right to fulfill the portion of the order that was not prevented from fulfilling. In such a case, the Customer will be entitled to a refund of a portion of the paid funds, equal to the value of the unfulfilled portion of the order.
8. In the case of orders in which the Customer makes payment in a manner other than the automatic payment system of the Sales Platform, if the payment is not credited to the Company's bank account within 14 days from the date of the order, the Company has the right to cancel the placed order.
9. By sending a file for the ordered product using the creator, you confirm that you have full copyright and property rights to the sent graphic material (photo, image, text, graphic symbol, logo) and that you have the right to use it.
§6. ORDER CHANGE OR CANCELLATION BY THE CUSTOMER
1. The Customer has the option to change or cancel the order if the order has not yet achieved the status of being processed and the Customer has not uploaded the files.
2. Refunds for paid orders will be issued to the Customer within 14 days of the order being cancelled. The refund date is the date the Company processes the transfer through the bank's system. The refund will be reduced by any administrative costs incurred by the printing house in canceling the order.
3. The Seller does not allow the Customer to exchange the purchased goods, because the subject of the Contract is a non-prefabricated item, manufactured according to the Consumer's specifications or intended to meet his individual needs.
4. The intention to make a complaint about the goods is reported by contacting the Seller via e-mail (sklep@marami.pl) or via the form in the Contact tab, and sending the goods back to the address indicated in the response to the complaint.
§7. PAYMENTS AND PRICES
1. All prices of additional goods and services posted on the Sales Platform are:
a. prices given in Polish zloty,
b. presented in the form of gross prices,
c. provided taking into account the cost of handling, packaging and preparation for shipment,
The Customer can pay for the ordered products in the following forms:
a. online transfer,
b. by payment card – if the card is handled by the payment system of the Sales Platform
c. cash on delivery – option available for certain products and for certain order amounts.
2. Preferential prices for goods and services resulting from promotional campaigns organized by the Company do not apply before or after the promotion period. Customers who order goods or services before or after the promotional campaign have no right to make financial claims for price differences.
3. Promotional campaigns are subject to separate regulations and cannot be combined unless the regulations of a given promotion state otherwise.
4. The delivery prices of goods are provided during the ordering process and depend on the delivery method chosen by the Customer.
5. By placing an order through the Sales Platform, the Customer consents to receiving invoices and credit notes electronically. The Customer also has the option to download e-invoices by logging in to their Customer Account on the Sales Platform.
§8. DELIVERY AND ORDER PROCESSING TIME
1. Order processing times are specified for products listed on the Sales Platform. Order processing time is defined in Business Days as the time from the order being placed and credited to the Company's bank account until the goods are released to the carrier for delivery. If multiple products with different processing times are ordered, the processing time is extended. Orders for services with different processing times are shipped after the entire order is completed. The order processing time is then determined based on the service with the longest processing time.
2. The estimated order fulfillment time may be extended for reasons beyond the Company's control, such as unusual weather conditions, technical problems, or a large number of orders placed in a short period of time. In such a situation, the Company is not liable for any damage resulting from the delay.
3. The Company shall not be liable for any damage resulting from a delay caused by the Company or entities through which the Company executes the order and to which it entrusts the execution of the order, caused by unintentional fault, e.g. caused by an interruption in the supply of electricity, telecommunications services, failure of printing machines.
4. Delivery time, i.e. the time between handing over the shipment to the carrier and delivering the shipment to the Customer, in the case of parcel shipments, is usually 1 business day.
5. The order may be delivered, at the customer's discretion, via a courier company,
6. Due to the type of order, the Company reserves the right to exclude certain forms of delivery, about which the Customer will be informed by e-mail to the address provided by him in the registration form.
7. The order is delivered to the address provided by the Customer when placing the order.
8. If the Customer finds that the order has been lost or damaged during transport, he or she is obliged to take all necessary actions to establish the carrier's liability, including drawing up an appropriate report in the presence of the carrier's representative.
9. The Company is not liable for any loss, shortage or damage to the shipment occurring from its acceptance for transport until its delivery, or for any delay in the transport of the shipment.
10. The risk of accidental loss or damage to the order passes to the Customer upon delivery of the order to the Customer. The delivery of the order to the Customer is also considered to be the entrustment of the order to a carrier, regardless of whether the carrier was designated by the Company or the Customer.
11. In the case of orders that are returned to the Company due to failure to collect the shipment by the Customer, re-delivery will only take place after prior e-mail contact to sklep@marami.pl and after payment of a re-delivery fee in the amount corresponding to the delivery cost paid for the original order, payable using the same method as was originally selected.
12. Products from unclaimed shipments are stored for a period of 30 calendar days from the date of their return to the Company. After this period, the order will be canceled and the products may be disposed of or re-sold.
§9. COMPLAINTS
1. Complaints must be accepted by completing the complaint form and delivering the order to the Company's address at the customer's expense. The Customer's shipping costs will be refunded by the Company if the complaint is accepted, up to the amount paid by the Customer when purchasing the goods. If the Company rejects the complaint, the goods may be returned to the Customer at their expense.
2. The deadline for filing a complaint is 7 days from the date of delivery of the order to the Customer.
3. The Company will consider the complaint within 14 days from the date it is submitted by the Customer.
4. Complaints are accepted on Business Days until 3:00 p.m. Those received on a given day after this time will be deemed to have been submitted on the following Business Day.
5. If the complaint proves to be justified, the Customer may first request a replacement of the defective order with a defect-free one or removal of the defect. Only if replacing the defective order with a defect-free one or removing the defect proves impossible or would involve excessive costs for the Company, the Customer may request a price reduction or withdraw from the contract.
6. The reduced price should be in proportion to the price resulting from the contract in which the value of the order with the defect is in proportion to the value of the order without the defect.
7. The customer may not withdraw from the contract if the defect is insignificant.
8. If the complaint proves to be unjustified, the costs incurred in delivering the complained order to the Company's address and re-shipping it to the Customer will be charged to the Customer.
9. Due to the specifications of the production machines and the printing process, standard deviations are permissible:
10. The Company makes every effort to reproduce the colors contained in the designs provided by the Client as faithfully as possible. Due to the fact that multiple printing machines are used in the printing process, and some colors vary, slight color differences may occur when printing the same design on different machines. This may occur when reprinting the design. These differences cannot be grounds for complaints regarding Products supplied by the Company.
§10. RIGHT OF WITHDRAWAL FROM THE CONTRACT
1. Subject to point 10 of this paragraph, a Customer who is also a Consumer who has concluded a distance contract may withdraw from it without giving reasons by submitting an appropriate declaration within 14 days, with the exception of personalised products.
2. In the event of withdrawal from the contract, the Sales Agreement is deemed null and void, and the Consumer is obligated to return the Product to the Seller or hand it over to a person authorized by the Seller to collect it immediately, but no later than 14 days from the date on which they withdrew from the contract, unless the Seller has offered to collect the Product themselves. To meet the deadline, it is sufficient to return the Product before its expiry.
3. In the event of withdrawal from the Sales Agreement, the Product must be returned to the contractor's address.
4. The Consumer is liable for any reduction in the value of the Product resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the Product, unless the Seller failed to inform the Consumer or the entity referred to in § 10 about the method and deadline for exercising the right to withdraw from the contract and failed to provide them with a sample withdrawal form. In order to establish the nature, characteristics, and functioning of the Products, the Consumer should handle and inspect the Products only in the same manner as they would in a brick-and-mortar store.
5. Subject to points 6 and 8 of this paragraph, the Seller will refund the value of the Product, including delivery costs, using the same payment method used by the Consumer, unless the Consumer has expressly agreed to a different refund method that does not incur any costs for them. Subject to point 7 of this paragraph, the refund will be made immediately, and no later than 14 days from the Seller's receipt of the declaration of withdrawal from the Sales Agreement.
6. If the Consumer has chosen a method of delivery of the Product other than the cheapest standard delivery method offered by the Store, the Seller is not obliged to reimburse the additional costs incurred by him.
7. If the Seller has not offered to collect the Product from the Consumer, he may withhold the refund of payments received from the Consumer until he receives the returned item or provides proof of its return, whichever occurs first.
8. The Consumer withdrawing from the Sales Agreement, in accordance with point 1 of this paragraph, shall only bear the costs of returning the Product to the Seller.
9. The fourteen-day period within which the Consumer may withdraw from the contract is counted for the contract in the performance of which the Seller delivers the Product and is obliged to transfer its ownership - from the day on which the Consumer (or a third party indicated by him other than the carrier) took possession of the Product.
10. The right to withdraw from a distance contract does not apply to the Consumer in the case of a Sales Agreement, among others, in which the subject of the provision is a non-prefabricated product, manufactured according to the Consumer’s specifications or intended to meet his individual needs.
11. Both the Seller and the Customer have the right to withdraw from the Sales Agreement if the other party fails to fulfill its obligation within a strictly defined period.
§11. PERSONAL DATA IN THE ONLINE STORE
1. The Seller is the controller of Customers' personal data collected via the Online Store. Detailed information regarding the processing of personal data is available in the Store's Privacy Policy.
§12. OPINION FUNCTIONING WITHIN THE STORE
1. Customer Opinion is any information posted in the Marami.pl online store
2. We present opinions posted by Customers who have made a purchase from the Seller.
3. The reviews referred to in points 1 and 2 may appear in the Store on the product page. They may also be presented in various formats, such as videos, PDF files, or written reviews, with the Customer's image or anonymously.
4. Customers have the opportunity to submit reviews of purchased products. Reviews are subjective statements of Customers, for which the Seller is not responsible.
5. The Customer consents to the publication of his/her opinion in the Store and to its use by the Seller for marketing purposes.
6. The Client declares that the opinion issued does not violate applicable law or the rights of third parties.
7. To publish a review, the Customer must provide accurate information, such as an email address (not visible to others) and a name or nickname. This information may be used to verify the review's authenticity.
8. The Seller makes every effort to ensure that published reviews are reliable and come from actual Store Customers. The Seller periodically verifies them and attempts to obtain consent to use them for promotional purposes outside of the Store.
9. If a review is suspected to be false or from someone who did not make a purchase, the Seller reserves the right to remove it. The person whose review has been removed may contact the Seller to clarify the situation.
10. The Seller reserves the right to contact the person issuing the review at the e-mail address provided by him/her.
11. The Seller is not obliged to publish all opinions and has the right to remove them if it deems it justified.
§13. PROCEDURE FOR REPORTING ILLEGAL CONTENT AND ACTIONS PURSUANT TO ARTICLE 16 OF THE DIGITAL SERVICES ACT
1. Any person or entity may report the presence of specific content that it considers illegal to the email address sklep@marami.pl.
2. The report should be precise and properly substantiated. The Seller facilitates reporting to the email address provided, and each report should include:
- sufficient justification of the reasons why the reported information constitutes Illegal Content;
- the precise electronic location of the information, e.g., a URL or other identifier that enables it to be found;
- the name and surname (or business name) and email address of the reporting person, except in the case of reports concerning content related to the offences specified in Articles 3 to 7 of Directive 2011/93/EU;
- a statement confirming in good faith that the information contained in the application is true and complete.
3. A report shall be deemed to constitute a basis for the Seller to take action if it enables the Seller, while exercising due diligence, to determine the potential illegality of the reported content.
4. In the case of a notification containing the contact details of the reporting person, the Seller will confirm receipt of the notification and inform about the decision made and any possible possibilities of appealing against it.
5. The Seller reviews all reports in a timely and objective manner, exercising due diligence. If automated tools are used, this will be included in the decision notification.
§14. FINAL PROVISIONS
1. Contracts concluded through the Store are concluded in accordance with Polish law.
2. In the event of any inconsistency of any part of the Regulations with applicable law, the relevant provisions of Polish law shall apply instead of the challenged provision of the Regulations.
3. Any disputes arising from Sales Agreements between the Store and Consumers will be resolved primarily through negotiation, with the intention of resolving the dispute amicably, in accordance with the Act on Out-of-Court Consumer Dispute Resolution. However, if this is not possible or is unsatisfactory for either party, the dispute will be resolved by a competent common court, in accordance with point 4 of this section.
4. Any disputes arising between the Service Provider and the Service Recipient (Customer) who is also a Consumer shall be submitted to the competent courts in accordance with the provisions of the Code of Civil Procedure of 17 November 1964.
5. A Customer who is a Consumer also has the right to use out-of-court dispute resolution, in particular by submitting a request for mediation or an application for arbitration after the complaint procedure has been completed (the application can be downloaded from the website http://www.uokik.gov.pl/download.php?plik=6223) . The list of Permanent Consumer Arbitration Courts operating at the Provincial Inspectorates of the Trade Inspection is available at: http://www.uokik.gov.pl/wazne_adresy.php#faq596. A Consumer may also use the free assistance of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection. Out-of-court redress after the complaint procedure is completed is free of charge.
6. In order to resolve the dispute amicably, the consumer may, in particular, submit a complaint via the ODR (Online Dispute Resolution) online platform, available at: http://ec.europa.eu/consumers/odr /